العربية
简体中文
Deutsch
日本語
한국어
Español
Tiếng Việt
Customer Relationship Management (CRM) systems are essential tools for businesses to manage and optimize their interactions with customers. Here’s how modern CRM can be utilized to manage customers effectively. Centralizing Customer Data A CRM system centralizes all customer information, making it easily accessible to the entire organization. This includes contact details, purchase history, communication records, […]
Category Archives: Communication Management
SOTEL’s strategies for effective crisis communication and customer management, ensuring business resilience and brand strength
08
Jul
Jul
In an unpredictable world, creating contingency plans for emergencies is crucial to ensure business operations are not disrupted. Here are the essential steps to develop an effective contingency plan: Risk Assessment The first step in contingency planning is to assess potential risks that the business may encounter. This includes: Identifying hazards: Consider risks such as […]
08
Jul
Jul
In today’s fast-paced digital world, managing a brand’s image during a crisis is crucial. Crisis image improvement is a vital process that can transform these challenges into opportunities for brand enhancement. Here are the essential steps to improve your brand image during and after a crisis: Acknowledge the Crisis The first step in crisis image […]
08
Jul
Jul
In the volatile business environment, crises are unavoidable. Whether it’s a company scandal, product failure, or natural disaster, the ability to manage communication during a crisis can determine the survival of a business. Preparation Before Crisis Before a crisis occurs, it is crucial to have a clear and detailed crisis communication plan. Companies should: Identify […]